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SFO earns ‘Voice of the Customer’ recognition from ACI World By TBM Staff | Mumbai The San Francisco International Airport (SFO) has been recognised by Airports Council International (ACI) World for their “Voice of the Customer” initiative, which honours airports that continued to prioritise customers and ensure their voice was heard during the COVID-19 pandemic. Despite the significant challenges posed by this pandemic, SFO has continued to gather feedback from passengers using ACI’s Airport Service Quality program. “SFO has evolved to meet the challenges of the COVID-19 pandemic, but our commitment remains the same: to deliver an exceptional experience to our customers,” said Airport Director Ivar C. Satero. “ACI’s Airport Service Quality programme has guided our efforts for years, and more than ever, now is the time to ensure we meet and exceed travellers’ expectations

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